Shipping policy

1. Order Processing Time

All orders will be packed and handed over to Yanwen logistics within 1–3 business days after your payment is confirmed.

• We do not process shipments on weekends or Chinese public holidays.

• During peak shopping seasons, processing may be delayed by 1–2 days; we will send email notifications for large delays.

2. Shipping Carrier & Covered Countries

We ship worldwide via Yanwen Air Small Packet, supporting delivery to the United States, UK, EU countries, Australia, Canada, and most mainstream regions.
Shipping is unavailable to remote restricted regions and military base addresses.

3. Estimated Transit Time (For Reference Only)

Delivery times are approximate and may be extended due to customs inspection, flight scheduling, or global logistics delays:

• US / Canada: 5–12 working days

• UK / European Union: 7–15 working days

• Australia: 8–14 working days

4. Shipping Cost Rules

✅ Free Standard Shipping: All orders with a subtotal over $50 USD enjoy complimentary international delivery.
❌ Orders under $50 USD: The system will automatically calculate the exact shipping fee based on your destination country and package weight at checkout.

5. Customs Duties & Import Tax

Buyers are fully responsible for any local import VAT, customs duties, or clearance fees charged by your country’s customs authority.
We will declare the product value truthfully in accordance with Yanwen international logistics regulations; we cannot under-declare goods value upon request.

6. Tracking Information

Once your parcel is picked up by Yanwen, we will send an email containing your unique tracking number and official tracking link.
Tracking data may take 2–4 business days to update online after collection; do not worry if no logistics records show immediately.

7. Lost, Damaged or Missing Packages

1. If your tracking number shows no updates for over 20 days, contact our customer service with your order number.

2. For parcels confirmed lost by Yanwen logistics, we offer two solutions: full refund or free re-delivery of your goods.

3. Damage caused by improper personal storage or self-dismantling of packaging is not eligible for compensation.

8. Shipping Restrictions

Our bead accessories are lightweight general merchandise. We cannot ship liquids, powders, batteries, or other air-prohibited items. If you place an order containing restricted goods, we reserve the right to cancel your order and issue a full refund.